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Indiko Data

Indiko Data is a technology-focused firm specializing in strategic consultancy services for businesses, offering cloud enablement, systems design, and implementation, along with internet services management, security, and risk mitigation. Their expertise includes data-centric services like VoIP and audio-visual solutions, as well as proactive monitoring and support.

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🔥 IT Support Engineer - London MSP - M365/Azure - 360-480K ZAR
Posted 3 months ago

📍 South Africa, United Kingdom

🧭 Full-Time

💸 360,000 - 480,000 ZAR per year

🔍 Managed Services Provider

  • Fluently speak and write in English.
  • Current employment in a technical support role with an MSP.
  • At least 3 years of IT support experience.
  • Required certifications: MS-900, AZ-900, AZ-104 (AZ-103 considered).
  • Knowledge of UK GDPR regulations and additional Microsoft certifications are advantageous.
  • Familiarity with tools like Freshdesk, VMware, Microsoft Teams, and backup technologies.
  • Strong client-facing support experience with deep knowledge of Microsoft operating systems, modern workplace, Azure, and ITSM tools.

  • Provide end-user support primarily for UK clients from a remote setting.
  • Manage and resolve IT support tickets related to Microsoft client/server and cloud environments.
  • Communicate effectively with clients via phone and email.
  • Adapt to changes in business requirements and follow up on client issues.
  • Contribute to documentation and ensure client satisfaction.

SQLCiscoMicrosoft AzureMicrosoft SQL ServerSharePointAzureCommunication SkillsTroubleshooting

Posted 3 months ago
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