ApplyIT Support Engineer - London MSP - M365/Azure - 360-480K ZAR
Posted 3 months agoViewed
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💎 Seniority level: Middle, Minimum of 3 years
📍 Location: South Africa, United Kingdom, GMT+2, GMT
💸 Salary: 360,000 - 480,000 ZAR per year
🔍 Industry: Managed Services Provider
🏢 Company: Indiko Data
🗣️ Languages: English
⏳ Experience: Minimum of 3 years
🪄 Skills: SQLCiscoMicrosoft AzureMicrosoft SQL ServerSharePointAzureCommunication SkillsTroubleshooting
Requirements:
- Fluently speak and write in English.
- Current employment in a technical support role with an MSP.
- At least 3 years of IT support experience.
- Required certifications: MS-900, AZ-900, AZ-104 (AZ-103 considered).
- Knowledge of UK GDPR regulations and additional Microsoft certifications are advantageous.
- Familiarity with tools like Freshdesk, VMware, Microsoft Teams, and backup technologies.
- Strong client-facing support experience with deep knowledge of Microsoft operating systems, modern workplace, Azure, and ITSM tools.
Responsibilities:
- Provide end-user support primarily for UK clients from a remote setting.
- Manage and resolve IT support tickets related to Microsoft client/server and cloud environments.
- Communicate effectively with clients via phone and email.
- Adapt to changes in business requirements and follow up on client issues.
- Contribute to documentation and ensure client satisfaction.
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