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📍 Portugal

🧭 Full-Time

🔍 B2B SaaS

  • 3+ years experience in customer support and 100% remote roles, with mandatory SaaS Support experience.
  • Relevant experience working with a vast number of different software/platforms.
  • Experience troubleshooting common user computer issues.
  • Basic level of experience with HTML, CSS, and other programming languages.
  • Familiarity with Windows, Mac, iOS, Android, ChromeOS, and Linux operating systems.
  • Experience with automating tasks using Zapier or writing browser scripts in JavaScript.

  • Respond to customer requests over email in the ticketing system, live chats, on-screen shares, and video conferencing.
  • Report to the EMEA team leader.
  • Collaborate with the global team of Support Professionals.

AndroidHTMLCSSJavascriptJavaScriptCommunication SkillsProblem Solving

Posted 2024-11-07
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🔥 Senior Data Analyst
Posted 2024-10-21

📍 Brazil

🧭 Contract

💸 35 - 40 USD per hour

🔍 B2B SaaS

  • Minimum of 5 years of experience in data analysis with a proven track record.
  • Strong expertise in SQL, Python/R, and data visualization tools such as Tableau, Power BI, or Looker.
  • Bachelor’s or Master’s degree in Statistics, Mathematics, Computer Science, or related field.
  • Experience with machine learning techniques and predictive modeling.
  • Experience working closely with a product or growth team focused on onboarding, retention, or experimentation.
  • Strong communication and presentation skills; ability to translate complex data into actionable insights.
  • Experience managing large datasets and complex data structures.
  • Strong problem-solving skills and attention to detail.

  • Perform complex data analysis to extract insights that influence strategic decisions.
  • Develop and implement statistical models to analyze trends and customer behavior.
  • Identify business opportunities, connect them to customer needs, run experiments, prove outcomes, and move quickly.
  • Effectively communicate complex analytical insights.
  • Manage and oversee data-related projects, ensuring they align with business objectives and deliver valuable insights.
  • Ensure the accuracy and integrity of data used in analysis.

Project ManagementPythonSQLData AnalysisMachine LearningTableauData analysisData Structures

Posted 2024-10-21
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