Linux Desktop Support Engineer (Remote - Americas)

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Requirements:

• Bachelors or equivalent four year degree in a technical field from an accredited college or university.
• Experience with system performance troubleshooting.
• Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files).
• Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.).
• Experience with Linux server administration.
• Programming fundamentals in any language (bash, python, Perl, Ruby, Javascript, C or C++, Go).
• Strong written and verbal English communication skills.
• Willingness to travel up to 4 times a year for internal events.

Responsibilities:

• Work from your remote home office and provide technical support for employees.
• Be available to take ownership of new cases via telephone, email and web.
• Act as an internal customer advocate keeping them updated in a timely manner.
• Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction.
• Contribute new knowledge base articles and maintain existing articles.
• Draft and distribute technical notices for internal and external communication.
• Prioritize your work in order to accomplish the most important and urgent tasks first.
• Keep on learning as our products and services grow and evolve.
• Maintain regular communication and information exchange with the rest of the team, locally and remotely.
• Identify and suggest any opportunities to provide a better service.
• Participate in a regular weekend working rotation.