Local SEO + Customer Service Manager

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Requirements:

• Bachelor's degree in SEO, Management, Sales & Marketing or a related field (or equivalent experience).
• In-depth industry knowledge of Customer Service & Local SEO Management best practices, development, and regulations.
• Experience in a remote work setup similar to freelancing as an Independent Contractor.
• Excellent interpersonal and communication skills, both written and verbal.
• Knowledge of Google My Business (GMB), keyword research, and SEO tools (e.g., SEMrush, Ahrefs, Moz).
• Familiarity with the U.S. market is a plus.
• Strong persuasive and results-driven mindset.
• Attention to detail and excellent organizational skills.
• Ability to work collaboratively and communicate effectively with the team.
• Commitment to providing high-quality customer service and patient care.
• Fast, reliable, and stable internet connection (LAN or Fiber) and internet backup.

Responsibilities:

• Implement Local SEO strategies to improve search engine rankings for clients.
• Manage and optimize Google My Business (GMB) listings.
• Perform keyword research and manage local citations.
• Track and report on SEO performance metrics and make data-driven decisions.
• Stay up-to-date on the latest Local SEO trends and best practices.
• Provide excellent customer support via email, chat, and phone, addressing client inquiries professionally and promptly.
• Resolve client issues and maintain a high level of client satisfaction.
• Coordinate with internal teams to ensure client feedback is implemented effectively.
• Handle online reputation management and respond to customer reviews.