Customer Success Architect

Posted 2024-10-08

💎 Seniority level: Extensive experience

📍 Location: United States of America

💸 Salary: $122,350.00 - $201,990.00 per year

🔍 Industry: Enterprise open source software solutions

🗣️ Languages: English

⏳ Experience: Extensive experience

🪄 Skills: PythonGitKafkaKubernetesSpringSpring BootCommunication SkillsCollaborationCI/CDPresentation skills

U.S. citizenship to fulfill government contract.
Ability to lead and deliver consultative type customer-facing engagements.
Extensive experience working in enterprise software and Software-as-a-Service (SaaS) from a development, engineering, support or Quality Assurance (QA) perspective.
Experience with and practical knowledge of DevOps/Automation tools such as Ansible, CI Tools, Git, Python (or other similar/relevant experience).
Proficient verbal and written English communication skills, with an ability to convey complex information to customers both clearly and concisely.
Demonstrable presentation and facilitation skills.
Experience in defining and gathering goals, requirements, and defining outcomes, which can be used to drive work done and outcomes with customers.
Willingness to travel within the region, visit customers and partners, attend conferences and other events.
Deep expertise in application migration and development in container platforms.
Deep experience building and deploying applications using modern CI/CD pipelines and DevOps practices.
Experience with Kubernetes and containers-based platforms such as OpenShift.

Executes and documents technical engagements, as defined by the Customer Success Plan initiatives, that advance the adoption and growth in consumption of Red Hat products.
Conducts reviews of the customer's environment and applications to ensure they are well-architected following Red Hat product best practices.
Identifies and aggregates technical adoption blockers discovered across multiple customers and their solutions into common patterns and sales play resources.
Be the Voice of the Customer. Share insights and best practices and connect with product leaders to remove technical barriers to adoption.
Be curious and proactive, staying abreast of Red Hat’s ecosystem and technology changes.

Posted 2024-10-05

📍 United States

💸 $180,000 - $190,000 per year

🔍 Cybersecurity

🏢 Company: Axonius

At least 15+ years industry experience in a customer facing role within software and/or technology (preferably within cybersecurity).
At least 10+ years of experience leading customer success for major accounts.
Experience as a business functional leader in sales, support or engineering.
Proven track record of customer outcomes resulting in expansion of the Axonius relationship.
Expert understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.).
Familiarity with APIs and their practical application in a real world environment.
Understanding of data sets and how to effectively extract useful information.
Working knowledge of Internet protocols and services (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS etc.).
Working knowledge of networking topology, network configuration and components (firewalls, routers, etc.), endpoint security technologies (AV, EDR, malware detection etc.), cloud security principles, and vulnerability management.
Working knowledge of coding in Python, Bash, Batch, and/or Powershell.
Excellent verbal and written communication skills.
Strong critical thinking skills with the ability to identify novel solutions to complex problems.
Capable of presenting technical information to technical and non-technical audiences.
Ability to train others on Axonius products and process.

Act as a voice of the customer for key strategic accounts and ensure account teams are leveraging best practices to set the customer up for optimal outcomes.
Partner with the Account Executive and TAM to translate the customer's desired business outcomes into actionable objectives and plans.
Collaborate with key customer stakeholders to build technical champions and grow sponsorship within the account.
Act as program manager for executive account escalations and partner with account teams to ensure they have what they need to quickly resolve escalations and mitigate risk.
Build and maintain an account risk reduction program, focusing on using the key learnings from major accounts to identify risk across all Axonius customers.
Develop best practices to drive optimal results across the entire customer lifecycle.
Act as Subject Matter Expert for Axonius’ top accounts in North America.
Participate in Technical Quarterly Business Reviews and Executive Business Reviews as needed.
Develop & execute Account Plans with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction.

PythonSQLBashCybersecurityLDAPStrategyNosqlCommunication Skills

Posted 2024-10-05

🔧 Requirements