Principal Customer Success Architect

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Requirements:

• At least 15+ years industry experience in a customer facing role within software and/or technology (preferably within cybersecurity).
• At least 10+ years of experience leading customer success for major accounts.
• Experience as a business functional leader in sales, support or engineering.
• Proven track record of customer outcomes resulting in expansion of the Axonius relationship.
• Expert understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.).
• Familiarity with APIs and their practical application in a real world environment.
• Understanding of data sets and how to effectively extract useful information.
• Working knowledge of Internet protocols and services (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS etc.).
• Working knowledge of networking topology, network configuration and components (firewalls, routers, etc.), endpoint security technologies (AV, EDR, malware detection etc.), cloud security principles, and vulnerability management.
• Working knowledge of coding in Python, Bash, Batch, and/or Powershell.
• Excellent verbal and written communication skills.
• Strong critical thinking skills with the ability to identify novel solutions to complex problems.
• Capable of presenting technical information to technical and non-technical audiences.
• Ability to train others on Axonius products and process.

Responsibilities:

• Act as a voice of the customer for key strategic accounts and ensure account teams are leveraging best practices to set the customer up for optimal outcomes.
• Partner with the Account Executive and TAM to translate the customer's desired business outcomes into actionable objectives and plans.
• Collaborate with key customer stakeholders to build technical champions and grow sponsorship within the account.
• Act as program manager for executive account escalations and partner with account teams to ensure they have what they need to quickly resolve escalations and mitigate risk.
• Build and maintain an account risk reduction program, focusing on using the key learnings from major accounts to identify risk across all Axonius customers.
• Develop best practices to drive optimal results across the entire customer lifecycle.
• Act as Subject Matter Expert for Axonius’ top accounts in North America.
• Participate in Technical Quarterly Business Reviews and Executive Business Reviews as needed.
• Develop & execute Account Plans with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction.