Technical Writer

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Requirements:

• 4+ years experience in writing, editing, and reviewing technical documentation for B2B SaaS products.
• Proven ability to gather information from multiple channels, dive deep, and synthesize the information into a cohesive narrative.
• Proven ability to operate with flexibility, in a fast-paced, constantly evolving team environment.
• Self-organized and a self-motivated individual who is confident, thorough and tenacious.
• Experience building documentation websites with static site generators and markup languages like Markdown/MDX; proficiency with docs-as-code tools like GitHub.
• Understanding API best practices; familiar with API specs and documentation tools.
• Excellent communication skills in English, both written and verbal.

Responsibilities:

• Become a subject matter expert in our product.
• Create, update and maintain customer-facing documentation at DoiT Help Center and the Developer Hub.
• Collaborate with product managers, engineers, and designers to gain an in-depth understanding of our product portfolio, identify documentation needs and opportunities from a customer-centric view.
• Manage multiple documentation tasks in any given sprint.
• Contribute to other technical knowledge articles at DoiT.
• Participate in tooling and process improvements.