Implementation Specialist, Rosetta Stone, UK

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Requirements:

• Bachelor’s degree.
• Fluent in English, French, and Arabic.
• 5+ years of experience supporting implementation initiatives in universities, large global organisations, or ministries.
• Experience working in multicultural teams with deep knowledge and experience in the Middle East and Africa Regions strongly preferred.
• Exceptional presentation skills.
• Excellent interpersonal skills - dynamic, enthusiastic, upbeat individual who connects well with others and has a positive, collaborative attitude.
• Organised, methodical, and detail-oriented; ability to prioritize and effectively manage multiple projects and tasks concurrently.
• Ability to work both independently and as part of a team.
• Self-starter and quick learner with a passion for language learning.
• Strategic thinker and problem-solver.
• Must live close to a major airport.

Responsibilities:

• Provide exceptional customer support to universities and large global organisations as they implement Rosetta Stone.
• Collaborate with customers to develop a custom implementation plan that aligns with their objectives.
• Deliver high-quality live and virtual professional development to administrators, executives, and language learners.
• Travel for professional learning sessions and implementation support – up to 50% possible travel within Europe and Morocco.
• Use data to drive decision-making and increase customer engagement and usage of Rosetta Stone.
• Partner with the sales team to effectively manage and grow customer relationships.