Strategic Account Manager - Remote ( Pharma as a client )

View full description

Requirements:

• Bachelor's degree (B. A.) from four-year college or university or equivalent experience.
• Minimum three years of experience working in a customer support and/or sales capacity role.
• Experience working for or in Pharma.
• Experience working with Pharmaceutical Brand Teams is essential.
• Project Management, HUB Operations or Specialty Pharmacy Operations/Account Management strongly desired.
• Technical skills a must.

Responsibilities:

• Forms strategic partnership with clients by developing a working knowledge of their business goals, technical challenges and infrastructure configurations to ensure an outstanding customer experience.
• Establish and maintain a role as advisor to clients and colleagues.
• Present new ideas and innovations to client to upsell and enhance their products and services.
• Research high-level solutions for the client.
• Develop the relationship with the client through regular meetings/conference calls to review service quality and ensure they are receiving maximum benefit from iAssist’s features and benefits.
• Works with Client Services to solve complex support issues effectively.
• Manages the delivery of recommended/agreed-upon services to achieve high client satisfaction and trust.
• Determines most effective method of problem resolution by utilizing internal resources when necessary.
• Primary point of contact for sales and service.
• Participates in client quarterly reviews, attends annual Plan Of Action meetings and other travel as needed.
• Plan milestones and track progress.
• Effectively keeps others adequately informed by presenting information to everyone involved.