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Strategic Account Manager - Remote ( Pharma as a client )

Posted 2024-09-20

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💎 Seniority level: Manager, Minimum three years

📍 Location: United States

🔍 Industry: Pharmaceutical

🏢 Company: AssistRx

🗣️ Languages: English

⏳ Experience: Minimum three years

🪄 Skills: Project ManagementCommunication SkillsAnalytical SkillsCollaborationProblem SolvingWritten communication

Requirements:
  • Bachelor's degree (B. A.) from four-year college or university or equivalent experience.
  • Minimum three years of experience working in a customer support and/or sales capacity role.
  • Experience working for or in Pharma.
  • Experience working with Pharmaceutical Brand Teams is essential.
  • Project Management, HUB Operations or Specialty Pharmacy Operations/Account Management strongly desired.
  • Technical skills a must.
Responsibilities:
  • Forms strategic partnership with clients by developing a working knowledge of their business goals, technical challenges and infrastructure configurations to ensure an outstanding customer experience.
  • Establish and maintain a role as advisor to clients and colleagues.
  • Present new ideas and innovations to client to upsell and enhance their products and services.
  • Research high-level solutions for the client.
  • Develop the relationship with the client through regular meetings/conference calls to review service quality and ensure they are receiving maximum benefit from iAssist’s features and benefits.
  • Works with Client Services to solve complex support issues effectively.
  • Manages the delivery of recommended/agreed-upon services to achieve high client satisfaction and trust.
  • Determines most effective method of problem resolution by utilizing internal resources when necessary.
  • Primary point of contact for sales and service.
  • Participates in client quarterly reviews, attends annual Plan Of Action meetings and other travel as needed.
  • Plan milestones and track progress.
  • Effectively keeps others adequately informed by presenting information to everyone involved.
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