ApplyStrategic Account Manager - Remote ( Pharma as a client ) - Remote
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💎 Seniority level: Manager, Minimum three years
📍 Location: United States
🔍 Industry: Pharmaceutical
🏢 Company: AssistRx👥 501-1000Information TechnologyHealth Care
🗣️ Languages: English
⏳ Experience: Minimum three years
🪄 Skills: Project ManagementData AnalysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationVerbal communication
Requirements:
- Bachelor's degree (B.A.) from four-year college or university or equivalent experience.
- Minimum three years of experience in a customer support and/or sales capacity role.
- Experience working for or in the pharmaceutical industry.
- Experience working with Pharmaceutical Brand Teams is essential.
- Desirable experience in Project Management, HUB Operations, or Specialty Pharmacy Operations/Account Management.
- Technical skills a must.
Responsibilities:
- Forms strategic partnership with clients by developing a working knowledge of their business goals, technical challenges, and infrastructure configurations.
- Establish and maintain a role as an advisor to clients and colleagues.
- Present new ideas and innovations to clients to upsell and enhance their products and services.
- Research high-level solutions for the client.
- Develop the relationship with the client through regular meetings to review service quality.
- Work with Client Services to solve complex support issues effectively.
- Manage the delivery of services to achieve high client satisfaction.
- Participate in client quarterly reviews and other travel as needed.
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