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Senior Application Customer Support Engineer (Fully Remote)

Posted 2024-09-20

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💎 Seniority level: Senior, At least 8 years

📍 Location: Czechia, Hungary

🔍 Industry: Enterprise software

🏢 Company: EXUS👥 101-250💰 $1.1B Private on 2023-10-04Financial ServicesBankingInformation TechnologyDebt CollectionsSoftware

🗣️ Languages: English

⏳ Experience: At least 8 years

🪄 Skills: LeadershipPostgreSQLSQLOracleOracle RDBMSCross-functional Team LeadershipPostgresRDBMSCommunication SkillsAnalytical SkillsCollaboration

Requirements:
  • University Degree in Computer Science or relevant discipline.
  • At least 8 years of relevant working experience.
  • Experience in Collections/Banking systems is highly appreciated.
  • Very good knowledge of PL/SQL and Oracle Databases; DBA skills are required.
  • Customer-focused mentality with attention to detail and accuracy.
  • Strong communication, presentation, and writing skills in English.
Responsibilities:
  • Provide L3 technical application support to production applications, investigating incidents and implementing changes.
  • Configure applications via SQL Queries for workflow optimization.
  • Serve as an escalation point for Tier 2 support.
  • Document procedures and train Tier 1 & 2 organizations.
  • Analyze service logs and manage incidents through EXUS’ Helpdesk software.
  • Monitor and maintain managed service cloud environments.
  • Mentor less experienced team members.
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