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Senior Application Customer Support Engineer (Fully Remote)

Posted 3 months agoViewed

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💎 Seniority level: Senior, At least 8 years of relevant working experience

📍 Location: Czechia, Hungary

🔍 Industry: Enterprise Software

🏢 Company: EXUS👥 101-250💰 $1,050,775,577 Private over 1 year agoFinancial ServicesBankingInformation TechnologyDebt CollectionsSoftware

🗣️ Languages: English

⏳ Experience: At least 8 years of relevant working experience

🪄 Skills: LeadershipPostgreSQLSQLOracleOracle RDBMSPostgresRDBMSCommunication SkillsAnalytical SkillsCollaborationDocumentationTrainingTechnical support

Requirements:
  • University Degree in Computer Science or relevant discipline.
  • At least 8 years of relevant working experience.
  • Experience in Collections/Banking systems will be highly appreciated.
  • Very good knowledge of PL/SQL and Oracle Databases.
  • DBA skills are required.
  • Customer-focused mentality with attention to detail.
  • Strong communication, presentation, and writing skills in English.
Responsibilities:
  • Provide L3 technical application support to production applications and systems.
  • Investigate incidents, interruptions, or bugs in operational systems.
  • Perform triaging and problem-solving to identify issues and implement changes or workarounds.
  • Configure the application via SQL Queries to optimize workflows and improve productivity.
  • Serve as an escalation point for Tier 2 Application support.
  • Create and document processes and procedures.
  • Perform queries in Postgres and analyze service and server logs.
  • Incident registration and management through EXUS’ Helpdesk software.
  • Develop Change Requests and maintain EXUS’ proprietary software.
  • Monitor managed service cloud environments and improve configurations at new production sites.
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🔥 Senior Application Customer Support Engineer (Fully Remote)
Posted 3 months ago

📍 Czechia, Hungary

🧭 Full-Time

🔍 Enterprise software

🏢 Company: EXUS👥 101-250💰 $1,050,775,577 Private over 1 year agoFinancial ServicesBankingInformation TechnologyDebt CollectionsSoftware

  • University Degree in Computer Science or a relevant discipline.
  • At least 8 years of relevant working experience.
  • Experience in Collections/Banking systems is highly appreciated.
  • Very good knowledge of PL/SQL and Oracle Databases, DBA skills required.
  • Customer-focused mentality with attention to detail and accuracy.
  • Strong discipline in following up on customer requests.
  • Strong communication, presentation, and writing skills in English.

  • Provide L3 technical application support to production applications and systems.
  • Investigate incidents, interruptions, or bugs in operational systems.
  • Perform triaging and problem-solving to identify and implement changes.
  • Configure the Application via SQL Queries to optimize workflows.
  • Act as an escalation point for Tier 2 support.
  • Create and document processes for tasks and new tools.
  • Become familiar with core products and fulfillment workflows.
  • Perform queries in Postgres and analyze service logs.
  • Improve configurations at new production sites.
  • Manage incidents through EXUS' Helpdesk software.
  • Analyze and follow up on reported incidents with Engineering teams.
  • Develop Change Requests and maintain EXUS’ proprietary software.
  • Monitor and check health of managed service cloud environments.
  • Mentor and guide less experienced team members.
  • Communicate regularly with clients.

LeadershipPostgreSQLSQLOraclePostgresCommunication SkillsAnalytical SkillsCollaborationMentoringDocumentationTechnical support

Posted 3 months ago
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