Apply📍 Czechia, Hungary
🧭 Full-Time
🔍 Enterprise software
🏢 Company: EXUS
- University Degree in Computer Science or a relevant discipline.
- At least 8 years of relevant working experience.
- Experience in Collections/Banking systems is highly appreciated.
- Very good knowledge of PL/SQL and Oracle Databases, DBA skills required.
- Customer-focused mentality with attention to detail and accuracy.
- Strong discipline in following up on customer requests.
- Strong communication, presentation, and writing skills in English.
- Provide L3 technical application support to production applications and systems.
- Investigate incidents, interruptions, or bugs in operational systems.
- Perform triaging and problem-solving to identify and implement changes.
- Configure the Application via SQL Queries to optimize workflows.
- Act as an escalation point for Tier 2 support.
- Create and document processes for tasks and new tools.
- Become familiar with core products and fulfillment workflows.
- Perform queries in Postgres and analyze service logs.
- Improve configurations at new production sites.
- Manage incidents through EXUS' Helpdesk software.
- Analyze and follow up on reported incidents with Engineering teams.
- Develop Change Requests and maintain EXUS’ proprietary software.
- Monitor and check health of managed service cloud environments.
- Mentor and guide less experienced team members.
- Communicate regularly with clients.
LeadershipPostgreSQLSQLOraclePostgresCommunication SkillsAnalytical SkillsCollaborationMentoringDocumentation
Posted 2024-10-06
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