Senior Application Support Engineer (Fully Remote)

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Requirements:

• University Degree in Computer Science or a relevant discipline.
• At least 8 years of relevant work experience.
• Experience in Collections/Banking systems is highly appreciated.
• Very good knowledge of PL/SQL and Oracle Databases; DBA skills are required.
• Customer-focused mentality with attention to detail and accuracy.
• Discipline in following up on all customer requests.
• Strong communication, presentation, and writing skills in English.

Responsibilities:

• Provide L3 technical application support to a production application, investigating incidents and bugs in operational systems.
• Configure the application using SQL queries to optimize workflows and improve order fulfillment processes.
• Serve as an escalation point for the Tier 2 Application support team to resolve application-based issues.
• Create and document processes for tasks and new tools, providing training to Tier 1 & 2 organizations.
• Become familiar with core products and how fulfillment workflows integrate from customers to systems.
• Perform queries in Postgres and analyze service and server logs, including management of log files.
• Manage incidents via EXUS’ Helpdesk software and follow up on reported incidents with Engineering teams.
• Develop Change Requests, test and maintain EXUS’ proprietary software using PL/SQL Developer.
• Monitor and check the health of managed service cloud environments, performing application housekeeping.
• Mentor and guide less experienced team members while maintaining regular communication with clients.