Bilingual Customer Support Specialist

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Requirements:

• 1-3 years of experience in a customer-facing role within a contact center environment
• English and Spanish Fluency is a must
• Experience in a high pace environment handling escalated customers and able to follow up on customer requests in a timely manner
• Strong problem-solving skills and a proven ability to deliver a positive customer experience
• Exceptional communication skills to effectively communicate with a wide range of customers
• Experience in a fast-paced environment managing 20+ cases per day via phone, chat, and email channels
• Experience working with ticketing systems (e.g. Zendesk, Salesforce, ServiceCloud)
• Ability to work flexible hours (nights and weekends) - Schedules are assigned based on the needs of the business

Responsibilities:

• Help Customers with a wide range of general inquiries on billing issues and questions
• Handle customer questions about contract renewals and cancellations
• Solve customer issues and escalations about Samsara products and services
• Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction