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Remote Inbound Messaging Customer Support: Music Streaming Service - Spanish (4153)

Posted 2024-09-11

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📍 Location: Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time, Pacific Time, NOT STATED

🔍 Industry: Music streaming service

🏢 Company: ModSquad👥 501-1000InternetCustomer ServiceDigital MediaConsultingOutsourcingSocial Media ManagementSecuritySoftwareSocial Media

🗣️ Languages: Spanish, English

🪄 Skills: Problem Solving

Requirements:
  • Demonstrate a strong desire to create a unique experience for each customer.
  • Enjoy providing exceptional customer support.
  • Previous experience in inbound messaging customer support.
  • Ability to provide web messaging support to 3-5 customers simultaneously.
  • Professional/business level proficiency in both Spanish and English.
  • Possess a dedicated laptop or desktop computer with Windows 10 or above.
Responsibilities:
  • Act as the first point of contact for customers of the music streaming service.
  • Navigate customers through the platform and assist with technical issues.
  • Respond promptly to customer inquiries via inbound messaging in both Spanish and English.
  • Ensure customers have the best possible listening experience.
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🔥 Remote Inbound Messaging Customer Support: Music Streaming Service - Spanish (4153)
Posted 2024-09-11

📍 Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time

🧭 Full-Time

🔍 Music Streaming

🏢 Company: ModSquad👥 501-1000InternetCustomer ServiceDigital MediaConsultingOutsourcingSocial Media ManagementSecuritySoftwareSocial Media

  • Professional/business-level proficiency in Spanish and English.
  • Experience providing customer support via inbound messaging.
  • Ability to handle 3-5 customers at the same time.
  • Strong desire to create unique experiences for each customer.
  • Excellent problem-solving and communication skills.

  • First point of contact for customers of a music streaming service.
  • Help customers navigate the platform and troubleshoot technical issues.
  • Ensure customers have the best possible listening experience.
  • Respond to customer inquiries via inbound messages in both Spanish and English.

Communication SkillsProblem Solving

Posted 2024-09-11
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