Remote Inbound Messaging Customer Support: Music Streaming Service - Spanish (4153)

Posted 2024-09-11

💎 Seniority level: Entry

📍 Location: Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time, Pacific Time, NOT STATED

🔍 Industry: Music Streaming

🏢 Company: ModSquad👥 501-1000 Internet Customer Service Digital Media Consulting Outsourcing Social Media Management Security Software Social Media

🗣️ Languages: Spanish, English

🪄 Skills: Communication SkillsProblem Solving

Requirements:

Professional/business-level proficiency in Spanish and English.
Experience providing customer support via inbound messaging.
Ability to handle 3-5 customers at the same time.
Strong desire to create unique experiences for each customer.
Excellent problem-solving and communication skills.

Responsibilities:

First point of contact for customers of a music streaming service.
Help customers navigate the platform and troubleshoot technical issues.
Ensure customers have the best possible listening experience.
Respond to customer inquiries via inbound messages in both Spanish and English.

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