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Remote Customer Support: Music Streaming Service - Portuguese (4152)

Posted 2024-09-03

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πŸ’Ž Seniority level: Entry

πŸ” Industry: Music Streaming Service

🏒 Company: ModSquadπŸ‘₯ 501-1000InternetCustomer ServiceDigital MediaConsultingOutsourcingSocial Media ManagementSecuritySoftwareSocial Media

πŸ—£οΈ Languages: Portuguese, English

Requirements:
  • Professional/business level proficiency in Portuguese and English.
  • Strong desire to create a unique experience for each customer.
  • Experience providing customer support via inbound messages.
  • Ability to manage web messaging support for 3-5 customers concurrently.
  • Access to a dedicated laptop or desktop computer with Windows 10 or above.
  • Willingness to install required security software and 2FA app.
  • Access to a webcam or smartphone for taking pictures.
  • Stable broadband internet connection of 25 MBS or greater.
  • 8 GB RAM or better, dual monitors highly recommended.
Responsibilities:
  • First point of contact for customers of a music streaming service.
  • Assist customers in navigating the platform and troubleshooting technical issues.
  • Ensure customers have a positive listening experience.
  • Respond to inquiries via inbound messages in both Portuguese and English.
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Related Jobs

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🧭 Part-Time

πŸ” Music streaming service

🏒 Company: ModSquadπŸ‘₯ 501-1000InternetCustomer ServiceDigital MediaConsultingOutsourcingSocial Media ManagementSecuritySoftwareSocial Media

  • Professional/business level proficiency in Portuguese and English.
  • Clear passion for music and a drive to provide exceptional customer support.
  • Experience in providing customer support via inbound messages.
  • Access to a dedicated laptop or desktop computer with Windows 10 or above.
  • Willingness to install required security software and 2FA app on a mobile device.
  • Stable broadband internet connection of 25 MBS or greater.

  • Act as the first point of contact for customers of a music streaming service.
  • Help customers navigate the platform and troubleshoot technical issues.
  • Ensure customers have an excellent listening experience.
  • Respond to inquiries in both Portuguese and English.

Problem Solving

Posted 2024-09-03
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