Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Remote Customer Support: Music Streaming Service - Portuguese (4152)

Posted 2024-09-03

View full description

💎 Seniority level: Entry, Previous experience in customer support is preferred

🔍 Industry: Music streaming service

🏢 Company: ModSquad👥 501-1000InternetCustomer ServiceDigital MediaConsultingOutsourcingSocial Media ManagementSecuritySoftwareSocial Media

🗣️ Languages: Portuguese, English

⏳ Experience: Previous experience in customer support is preferred

🪄 Skills: Problem Solving

Requirements:
  • Professional/business level proficiency in Portuguese and English.
  • Clear passion for music and a drive to provide exceptional customer support.
  • Experience in providing customer support via inbound messages.
  • Access to a dedicated laptop or desktop computer with Windows 10 or above.
  • Willingness to install required security software and 2FA app on a mobile device.
  • Stable broadband internet connection of 25 MBS or greater.
Responsibilities:
  • Act as the first point of contact for customers of a music streaming service.
  • Help customers navigate the platform and troubleshoot technical issues.
  • Ensure customers have an excellent listening experience.
  • Respond to inquiries in both Portuguese and English.
Apply

Related Jobs

Apply
🔥 Remote Customer Support: Music Streaming Service - Portuguese (4152)
Posted 2024-09-03

🧭 Full-Time

🔍 Music Streaming Service

🏢 Company: ModSquad👥 501-1000InternetCustomer ServiceDigital MediaConsultingOutsourcingSocial Media ManagementSecuritySoftwareSocial Media

  • Professional/business level proficiency in Portuguese and English.
  • Strong desire to create a unique experience for each customer.
  • Experience providing customer support via inbound messages.
  • Ability to manage web messaging support for 3-5 customers concurrently.
  • Access to a dedicated laptop or desktop computer with Windows 10 or above.
  • Willingness to install required security software and 2FA app.
  • Access to a webcam or smartphone for taking pictures.
  • Stable broadband internet connection of 25 MBS or greater.
  • 8 GB RAM or better, dual monitors highly recommended.

  • First point of contact for customers of a music streaming service.
  • Assist customers in navigating the platform and troubleshooting technical issues.
  • Ensure customers have a positive listening experience.
  • Respond to inquiries via inbound messages in both Portuguese and English.
Posted 2024-09-03
Apply