Enterprise Customer Success Manager Americas

Posted 2024-07-11

💎 Seniority level: Manager, Minimum 5 years

📍 Location: Americas

🔍 Industry: Open source technology

🗣️ Languages: English, Spanish, Portuguese

⏳ Experience: Minimum 5 years

🪄 Skills: AgileCloud ComputingIoTKubernetesAgile methodologies

Impeccable customer-facing skills with a passion for cloud and data center infrastructure.
Minimum 5 years of work experience related to IT and exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
Excellent presentation skills for discussing complex software.
Experience in building and improving internal processes while ensuring timely project delivery.
Team player capable of interacting with all departments and levels.
Knowledge of agile methodologies.

Onboard new customers and introduce them to products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, and Kubernetes.
Coordinate complex projects with developers and IT managers.
Collaborate with Sales and Support to develop engagement plans.
Manage a portfolio of customers, identifying growth opportunities or renewal risks.
Conduct weekly reviews with cross-functional teams to resolve blockers.
Serve as a customer advocate internally to improve satisfaction and retention.
Support customers through reactive ticket requests and create targeted campaigns.

Posted 2024-10-06

📍 Asia Pacific, Pune

🔍 Open-source software and technology

Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
Excellent presentation skills with the ability to guide a conversation about complex softwares.
Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
A true team player capable of interacting with all departments and at all levels both internally and externally.
Knowledge of agile methodologies.
Experience with Salesforce, Jira and CRMs is a big plus!
Proficiency in Spanish and Portuguese alongside an excellent command of English is appreciated.

Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams.
Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
Supporting customers through reactive ticket requests.
Create campaigns targeting multiple customers through digital touch-points and activities.

AgileCloud ComputingIoTKubernetesCollaborationAgile methodologiesPresentation skills

Posted 2024-10-06

🔧 Requirements