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Product Support Specialist I

Posted 5 days agoViewed

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💎 Seniority level: Junior, 2+ years

💸 Salary: 55000.0 - 75000.0 CAD per year

🔍 Industry: Tech, eCommerce, SaaS

🗣️ Languages: French, English

⏳ Experience: 2+ years

Requirements:
  • Fluent in French and English (speaking and written)
  • Bachelor’s degree or equivalent experience
  • 2+ years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s)
  • Ability to handle a high volume of requests with efficiency and empathy
  • A knack for understanding complicated technical systems and concepts
Responsibilities:
  • Support Affirm’s merchant partners: E-Commerce retailers which utilize various platforms
  • Utilize various troubleshooting techniques to resolve complicated technical or configuration issues
  • Work closely with engineers to resolve technical and operational issues, and provide high-touch support to merchant partners
  • Effectively manage multiple customer inquiries simultaneously, with appropriate prioritization
  • Build scalable support processes and engage with feedback to streamline workflows
  • Drive merchant partner communication and outreach about new features and enhancements
  • Aggregate feature requests based on merchant partner feedback to guide future product planning
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