Portuguese Speaking Customer Service for the Top Electronics Company - Remote

Posted 1 day agoViewed

💎 Seniority level: Entry, Previous experience in customer service

📍 Location: Greece

🔍 Industry: Electronics or technology sector

🗣️ Languages: Portuguese, English

⏳ Experience: Previous experience in customer service

🪄 Skills: Customer serviceFluency in EnglishTechnical supportCRM

Fluency in Portuguese and English; knowledge of additional languages is a plus.
Previous experience in customer service, particularly within the electronics or technology sector.
Strong communication skills with a focus on problem-solving and customer satisfaction.
Technical proficiency with electronic devices and familiarity with related product support.
Experience with CRM systems and basic computer applications.
Ability to work independently and manage time effectively in a remote work environment.

Deliver outstanding customer service to Portuguese-speaking clients via phone, email, and chat.
Assist customers with inquiries, provide technical support, and resolve any issues professionally.
Maintain detailed records of customer interactions in the CRM system for effective follow-up.
Collaborate with cross-functional teams to ensure smooth resolution of customer issues.
Stay updated on product information, promotions, and technological advancements to assist customers confidently.
Build strong relationships with customers by ensuring high levels of satisfaction and support.

Posted 23 days ago

📍 Greece

🔍 Electronics

🔧 Requirements

Fluency in Portuguese is required, along with strong English communication skills, both written and spoken.
Previous experience in customer service, especially in a remote setting, is preferred.
Strong problem-solving skills combined with a customer-oriented mindset focused on delivering high-quality service.
Excellent verbal and written communication abilities, with the capacity to connect professionally with customers.
Ability to handle multiple tasks while maintaining superior service quality.
Attention to detail and good organizational skills for effectively managing inquiries and tasks.
A genuine interest in technology and electronics will be advantageous, although training will be provided.

💡 Responsibilities

Deliver exceptional customer service in Portuguese, assisting customers with inquiries related to electronic products, features, and troubleshooting.
Resolve customer issues efficiently, ensuring complete satisfaction and fostering positive relationships.
Keep accurate records of customer interactions and document inquiries and resolutions in the CRM system.
Collaborate with internal teams to address and escalate complex customer issues as necessary.
Stay updated on the company’s product offerings and market trends to provide informed assistance to customers.
Engage proactively with customers to understand their needs and enhance their overall experience.
Participate in training sessions to develop skills and knowledge related to customer engagement and product support.

Customer serviceFluency in EnglishTroubleshootingTechnical supportCRM

Posted 23 days ago