Portuguese Speaking Customer Service for the Top Electronics Company - Remote

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Requirements:

• Fluency in Portuguese is required, along with strong English communication skills, both written and spoken.
• Previous experience in customer service, especially in a remote setting, is preferred.
• Strong problem-solving skills combined with a customer-oriented mindset focused on delivering high-quality service.
• Excellent verbal and written communication abilities, with the capacity to connect professionally with customers.
• Ability to handle multiple tasks while maintaining superior service quality.
• Attention to detail and good organizational skills for effectively managing inquiries and tasks.
• A genuine interest in technology and electronics will be advantageous, although training will be provided.

Responsibilities:

• Deliver exceptional customer service in Portuguese, assisting customers with inquiries related to electronic products, features, and troubleshooting.
• Resolve customer issues efficiently, ensuring complete satisfaction and fostering positive relationships.
• Keep accurate records of customer interactions and document inquiries and resolutions in the CRM system.
• Collaborate with internal teams to address and escalate complex customer issues as necessary.
• Stay updated on the company’s product offerings and market trends to provide informed assistance to customers.
• Engage proactively with customers to understand their needs and enhance their overall experience.
• Participate in training sessions to develop skills and knowledge related to customer engagement and product support.