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Commercial Account Manager

Posted 20 days agoViewed

View full description

💎 Seniority level: Manager

🔍 Industry: Hiring solution

🗣️ Languages: English

Requirements:
  • Proven track record with renewals, with a deep understanding of SaaS sales cycles.
  • Ability to develop account strategies and identify growth opportunities.
  • An appetite for growth, innovation, and a creative mind for solving customer challenges and delivering a fantastic customer experience
  • Excellent verbal and written communication skills, capable of articulating complex ideas clearly.
  • Proficient in using data to drive decisions and assess account health.
  • A great depth of enterprise client relations or account management expertise that includes a track record of cultivating customer growth and/or sales via existing customer relationships
  • An ability to build productive internal relationships and influence other Harver partners and stakeholders
  • Talent Acquisition, Learning & Development and/or Talent Management experience preferred
  • Experience building relationships with C-Suite and Executive Level contacts, within the HR Tech space a plus
Responsibilities:
  • Develop, prepare and present commercial proposals that align with customer needs and drive revenue retention.
  • Lead negotiations for contract renewals and price increases.
  • Initiate and facilitate regular touch-points with clients
  • Deliver Quarterly and Annual Business Reviews in collaboration with CSMs to all clients to showcase value through reporting & recommendations
  • Work in a collaborative, innovative, and customer-centric (remote) environment; with the mission of growing Harver’s brand and meeting customers where they are
  • Build and ensure strong relationships within client organizations beginning with Executives such as the Chief Human Resource Officer and/or VP of TA, HR or Talent.
  • Understand customer business objectives and challenges to provide tailored solutions.
  • Identify upsell and cross-sell opportunities within existing accounts.
  • Collaborate with CSM’s to track customer usage and identify areas for improvement.
  • Gather customer feedback and relay insights to internal teams for product improvement and feature development.
  • For some regions and driven by customer demand, there is an expectation for moderate travel to client locations throughout the calendar year
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