Engagement Manager

Posted 20 days agoViewed

💎 Seniority level: Manager, At least 3 years of project management experience with security related projects, 2+ years as a Customer Success Manager or related role

📍 Location: Mexico

🔍 Industry: Offensive security

🏢 Company: Bishop Fox👥 251-500💰 $46,000,000 Series B over 2 years ago🫂 Last layoff almost 2 years agoPenetration Testing Consulting Cloud Security Cyber Security Network Security

🗣️ Languages: English, Spanish

⏳ Experience: At least 3 years of project management experience with security related projects, 2+ years as a Customer Success Manager or related role

🪄 Skills: Project ManagementCybersecurityMicrosoft Office SuiteCustomer Success

Requirements:

At least 3 years of project management experience with security related projects.
2+ years' experience as a Customer Success Manager or related role.
Strong understanding of the Project Management Body of Knowledge (PMBOK).
Bachelor’s degree strongly preferred.
Deep understanding of customer security business goals and pain points.
Professional fluency in English and Spanish.
Expert negotiation skills for difficult client situations.
Cybersecurity knowledge is desired, preferably with penetration testing projects.
Knowledge in IT areas such as networks, application development, or mobile development is preferred.
Well-versed in Microsoft Office Suite, especially Excel.
Experience working in a matrixed organization.

Responsibilities:

Ensure customers realize value from Bishop Fox services.
Oversee delivery of products and services to ensure compliance with contract deliverables and Service Level Objectives.
Deliver medium to large projects on time and within budget.
Execute project plans while managing risks and resolving issues.
Build client relationships as measured by Net Promoter Score.
Provide customer insights for upsell/cross-sell opportunities.
Create and manage status reports on engagements.
Participate in service and account reviews.
Drive customer satisfaction.
Identify client concerns and conduct root cause analysis.

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Bachelor's degree in Business Administration, Marketing, or related field.
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Knowledge of project management methodologies is desirable.
Familiarity with analyzing people's output data is also desirable.

💡 Responsibilities

Develop a deep understanding of client needs, business objectives, and challenges.
Build rapport and establish trust with key client stakeholders.
Serve as the primary point of contact for assigned clients.
Proactively identify and address potential client issues.
Clearly articulate the value proposition of solutions.
Collaborate with cross-functional teams to meet client needs.
Monitor client engagement and satisfaction.
Develop account plans to maximize client value.
Lead, mentor, and coach a team of client engagement specialists.
Set performance expectations and provide feedback.
Foster a collaborative team environment.
Maintain accurate client records and documentation.

LeadershipProject ManagementPeople ManagementCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem SolvingMentoringCoachingInterpersonal skillsActive listeningClient relationship managementTeam management

Posted 3 months ago

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