Senior Customer Success Manager - East

Posted 13 days agoViewed

💎 Seniority level: Senior, 5+ years

📍 Location: New York Metro

💸 Salary: 115000.0 - 165000.0 USD per year

🔍 Industry: Cybersecurity

⏳ Experience: 5+ years

🪄 Skills: Networking

5+ years experience in a customer-facing role such as solutions, customer success, technical account management, or solutions engineering.
2+ years of fundamental knowledge in Cloud Services Architectures & Solutions, Web-based Security, Networking, or Infrastructure Solutions.

Own a book of customers and act as their advocate, championing their needs.
Collaborate with cross-functional teams to ensure customer deployments are completed quickly and efficiently.
Conduct monthly and quarterly business reviews while serving as a trusted advisor to ensure business objectives are met.
Work closely with the Sales team to identify opportunities for customer expansion.

Posted about 11 hours ago

📍 Eastern US

🧭 Full-Time

💸 136000.0 - 204000.0 USD per year

🔍 B2B / SaaS

🔧 Requirements

5+ years of professional experience in B2B/SaaS.
Experience owning end-to-end post-sales experience for Developer Tools, Infrastructure, or Open Source products.
Experience managing Enterprise accounts and relationships with developers to C-suite.
Strong collaboration mindset and capabilities for remote work.
Knowledge of CI/CD, deployment pipeline, and SDLC process.
Ability to manage accounts with varying requirements.
Demonstrable self-starter, curious, and solution-focused.
Strong initiative, positive attitude, and willingness to learn technical concepts.

💡 Responsibilities

Manage a portfolio of Enterprise customers.
Be a trusted product advisor by aligning Vercel solutions with the customer's business strategy.
Drive incremental value by guiding customer training and adoption.
Deliver Positive Business Outcomes while driving adoption across the Vercel Maturity Model.
Enable customers to effectively use Vercel solutions.
Prioritize account portfolio to ensure retention and growth.
Maintain high customer engagement and satisfaction.
Facilitate Executive Business Reviews.
Build and maintain account plans.
Act as the Voice of the Customer.
Partner with Sales to identify expansion opportunities.

Node.jsCloud ComputingExpress.jsFrontend DevelopmentREST APIReactCI/CDNetworkingCustomer SuccessSaaS

Posted about 11 hours ago

Posted 13 days ago

📍 USA

🧭 Full-Time

💸 115000.0 - 165000.0 USD per year

🔍 Cybersecurity

🏢 Company: Zscaler

🔧 Requirements

5+ years experience in a customer-facing role, such as solutions, customer success, technical account management, or solutions engineering.
2+ years of fundamental knowledge of two or more of the following technologies: Cloud Services Architectures & Solutions, Web-based Security, Networking, & Infrastructure Solutions.

💡 Responsibilities

You will own a book of customers, be the advocate for, and champion their needs.
You will work with cross-functional teams to own and ensure customer deployments are completed quickly and efficiently.
You will run monthly and quarterly business reviews and serve as a trusted advisor to ensure business objectives are realized.
You will work closely with Sales to identify opportunities for expansion.

Networking

Posted 13 days ago