Senior Customer Success Manager - East

Posted 13 days agoViewed

💎 Seniority level: Senior, 5+ years

📍 Location: USA

💸 Salary: 115000.0 - 165000.0 USD per year

🔍 Industry: Cybersecurity

🏢 Company: Zscaler

⏳ Experience: 5+ years

🪄 Skills: Networking

5+ years experience in a customer-facing role, such as solutions, customer success, technical account management, or solutions engineering.
2+ years of fundamental knowledge of two or more of the following technologies: Cloud Services Architectures & Solutions, Web-based Security, Networking, & Infrastructure Solutions.

You will own a book of customers, be the advocate for, and champion their needs.
You will work with cross-functional teams to own and ensure customer deployments are completed quickly and efficiently.
You will run monthly and quarterly business reviews and serve as a trusted advisor to ensure business objectives are realized.
You will work closely with Sales to identify opportunities for expansion.

Posted 13 days ago

📍 New York Metro

🧭 Full-Time

💸 115000.0 - 165000.0 USD per year

🔍 Cybersecurity

🔧 Requirements

5+ years experience in a customer-facing role such as solutions, customer success, technical account management, or solutions engineering.
2+ years of fundamental knowledge in Cloud Services Architectures & Solutions, Web-based Security, Networking, or Infrastructure Solutions.

💡 Responsibilities

Own a book of customers and act as their advocate, championing their needs.
Collaborate with cross-functional teams to ensure customer deployments are completed quickly and efficiently.
Conduct monthly and quarterly business reviews while serving as a trusted advisor to ensure business objectives are met.
Work closely with the Sales team to identify opportunities for customer expansion.

Networking

Posted 13 days ago