German Speaking Roadside Assistance Coordinator - Athens (Remote in Greece)

Posted 16 days agoViewed

💎 Seniority level: Experience in customer service or coordination roles is desired.

📍 Location: Greece, Austria, Germany, Portugal, Spain

🗣️ Languages: German, English

⏳ Experience: Experience in customer service or coordination roles is desired.

🪄 Skills: Customer serviceOrganizational skillsWritten communicationProblem-solving skillsVerbal communication

Fluency in German and proficiency in English; additional language skills are a plus.
Experience in customer service or coordination roles is desired.
Strong organizational skills with the ability to manage multiple tasks effectively.
Excellent verbal and written communication skills.
Ability to remain calm and make quick decisions under pressure.
Access to a reliable internet connection and a suitable workspace for remote work.
Willingness to work flexible hours, including evenings and weekends if needed.

Manage and coordinate roadside assistance requests from German-speaking clients throughout Greece.
Quickly evaluate incoming calls or messages and prioritize assistance based on urgency.
Provide clear and reassuring communication to clients, keeping them informed while help is dispatched.
Collaborate with local service providers to ensure efficient and reliable assistance.
Document service interactions and maintain accurate records for continuous improvement.
Engage in administrative tasks, including tracking requests and reporting on service performance.
Continuously seek to enhance service quality and client satisfaction.

Posted 30 days ago

📍 Greece

🔧 Requirements

Fluency in German and strong proficiency in English; knowledge of additional languages is a plus.
Experience in customer service, preferably in a remote or support role.
Exceptional communication and interpersonal skills.
Ability to multitask and work efficiently in a fast-paced environment.
Proactive problem-solving skills with focus on delivering excellent customer service.
Basic knowledge of automotive systems and roadside assistance processes is advantageous.
Must be based in Greece and available for flexible working hours, including nights, weekends, and holidays.

💡 Responsibilities

Act as the primary point of contact for German-speaking customers seeking roadside assistance.
Assess customer needs and efficiently coordinate the provision of assistance.
Maintain clear and empathetic communication with clients throughout the assistance process.
Work closely with service providers to ensure rapid response and quality service delivery.
Thoroughly document all customer interactions and service requests for tracking and reporting purposes.
Gather customer feedback to identify areas for improvement and enhance service quality.

Communication SkillsProblem-solving skills

Posted 30 days ago