Remote - Kia Connect, Customer Care Specialist

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Requirements:

• Genuine passion for helping others with prior experience in customer service or support roles.
• Experience in a fast-paced contact center environment is preferred.
• Self-motivated and able to work independently in a remote setting.
• Comfortable with high call volumes and meeting customer satisfaction goals.
• Strong computer skills with proficiency in Google Workspace.

Responsibilities:

• Handle each customer interaction with genuine empathy and take ownership of complex cases.
• Resolve inquiries related to warranties, dealership complaints, and technical issues.
• Provide step-by-step support for vehicle infotainment systems.
• Communicate with customers effectively and act as their advocate to ensure concerns are understood.