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Community Moderator/Community Manager

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💎 Seniority level: Entry, 1-3 years

🔍 Industry: Professional services

🏢 Company: JustAnswer👥 1001-5000Information ServicesAdviceProfessional Services

🗣️ Languages: English

⏳ Experience: 1-3 years

Requirements:
  • 1-3 years of experience in community management, content writing, or a related field.
  • Strong written and verbal communication skills to simplify topics for diverse audiences.
  • Demonstrated ability to mediate disputes empathetically and maintain a supportive environment.
  • Familiarity with community and CMS tools like Discourse, Zendesk, or Salesforce.
  • Analytical mindset to identify trends and provide insights for engagement improvement.
Responsibilities:
  • Moderate and engage with the community by hosting virtual events and encouraging participation.
  • Provide support in discussions, respond to community inquiries professionally, and share feedback to inform product development.
  • Create and maintain knowledge base content, ensuring clarity and alignment with user needs and product updates.
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