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(fluent Dutch and English) Customer Support Consultant (Netherlands, remotely)

Posted 1 day agoViewed

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💎 Seniority level: Experience in customer support

📍 Location: Netherlands, CET, NOT STATED

🔍 Industry: Support-as-a-Service

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Media

🗣️ Languages: Dutch, English

⏳ Experience: Experience in customer support

🪄 Skills: TroubleshootingCustomer support

Requirements:
  • Dutch and English languages at advanced/C1 level.
  • Experience in customer support.
  • Technical background is a must.
Responsibilities:
  • Provide customer support via calls, emails, chats, and social media.
  • Build positive and long-lasting relationships with customers.
  • Identify and escalate complex technical issues.
  • Assist customers with inquiries related to product features.
  • Meet team KPIs.
  • Securely work with customers’ sensitive information.
  • Maintain working knowledge of client’s products and services.
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