(Deutsch & Englisch) Kundenservice-Berater (Homeoffice)

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Requirements:

• Excellent German and English (at least C1 for both spoken and written).
• Ability to work collaboratively in a team.
• Independent and proactive approach to work.
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Responsibilities:

• Provide exceptional customer support via phone calls and emails.
• Build positive and long-lasting relationships with customers.
• Maintain a working knowledge of client’s products and services.
• Communicate with developers and other departments of various IT companies.
• Securely work with customers’ sensitive information.
• Meet team KPIs and apply customer happiness practices.