Full Time Technical Support Manager - Remote (PH)

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Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 3 years of experience in managing a technical support team.
• Strong technical background with relevant knowledge.
• Excellent leadership and team management skills.
• Exceptional problem-solving and analytical abilities.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle challenging situations.
• Experience in healthcare and knowledge of HIPAA is a plus.

Responsibilities:

• Recruit, train, and mentor technical support staff.
• Monitor and manage the technical support ticketing system.
• Develop and enforce support processes and procedures.
• Maintain in-depth knowledge of company products and assist in resolving technical issues.
• Track KPIs and provide management reports.
• Build relationships with key customers and ensure a customer-centric approach.
• Identify training needs and implement new tools for support efficiency.