Senior Manager, GTM Enablement - Customer Success

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Requirements:

• Over 3 years of experience in Customer Success is strongly preferred.
• Over 3 years of experience in Training or Enablement.
• Over 3 years of management experience, either in Customer Success or Enablement.
• Strong leadership skills to motivate and inspire team members.
• Excellent communication skills for articulating complex ideas to all organizational levels.
• Ability to initiate and influence change across a diverse organization.
• Experience in a fast-paced, high-growth environment with rapidly changing priorities.
• Outstanding prioritization and negotiation skills.
• Strong relationship-building skills, especially with senior executives.
• Experience in coaching and developing team members.

Responsibilities:

• Led a team of enablement partners that supports Customer Success teams like Upmarket Success, Scaled Success, and Support & Services.
• Set the global strategy for stakeholder engagement and define swimlanes across GTM roles.
• Own relationships with senior executives to define global standards cascading to regional strategies.
• Ensure enablement efforts align with business needs and demonstrate ROI.
• Represent GTME on the Customer Success senior leadership team, setting quarterly and annual priorities.
• Coach enablement partners to elevate performance through feedback and personalized growth plans.
• Collaborate with Field Enablement leadership to set strategy for effective working methods.
• Foster a positive team culture focused on productivity improvement.