Portuguese Speaking Customer Service Positions for Imperial Brands - Remote

Posted 22 days agoViewed

💎 Seniority level: Experience in customer service or a related field is preferred.

📍 Location: Greece

🔍 Industry: Consumer services

🗣️ Languages: Portuguese, English

⏳ Experience: Experience in customer service or a related field is preferred.

🪄 Skills: Customer serviceMicrosoft Office SuiteCRM

Fluency in Portuguese (spoken and written) is essential.
Proficiency in English is required.
Knowledge of additional languages is a plus.
Experience in customer service or a related field is preferred.
Strong verbal and written communication skills with a focus on customer satisfaction.
Ability to manage multiple priorities and tasks effectively in a fast-paced environment.
Proficient in using technology, including CRM software and Microsoft Office Suite.
A collaborative mindset with a positive attitude and a commitment to teamwork.
Willingness to work flexible hours, including evenings and weekends, as required.

Deliver exceptional customer service to Portuguese-speaking clients through phone, email, and chat channels.
Efficiently address customer inquiries and resolve issues, ensuring a seamless customer experience.
Provide comprehensive information about products, services, and order processes, maintaining accuracy and clarity.
Collaborate with various departments to enhance service delivery and customer satisfaction.
Stay updated on product offerings, industry trends, and company policies to provide informed support.
Document customer interactions accurately using our customer relationship management (CRM) system.
Contribute to team initiatives aimed at improving service quality and customer relations.

Posted 1 day ago

📍 Greece

🔍 Tobacco

🔧 Requirements

Fluency in Portuguese and English; knowledge of additional languages is a plus.
Experience in customer service roles, preferably in a remote capacity.
Strong communication skills and a commitment to providing excellent customer experiences.
Familiarity with CRM systems and basic computer applications.
Detail-oriented with effective organizational and time management skills.
Ability to work independently and effectively in a remote work environment.

💡 Responsibilities

Provide high-quality customer service to Portuguese-speaking customers through various channels, including phone, email, and chat.
Assist with product inquiries, order processing, and issue resolution with professionalism and care.
Maintain accurate documentation of customer interactions in the CRM system for effective tracking and management.
Collaborate with other teams to resolve customer issues and improve service quality.
Stay updated on product lines, industry trends, and company policies to provide informed assistance.
Build and maintain positive relationships with customers to enhance satisfaction and loyalty.

Customer serviceFluency in EnglishCRM

Posted 1 day ago