Dutch Speaking Customer Support for Transportation Services - Remote in Greece

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Requirements:

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service or support roles, especially within the transportation or travel sectors.
• Strong communication skills with a commitment to delivering exceptional customer care.
• Proven problem-solving abilities and the capacity to handle complex customer inquiries.
• Proficient in using customer support software and online communication tools.
• Excellent organizational skills, with the ability to prioritize tasks in a remote work setting.
• Enthusiasm for helping others and a proactive approach to identifying customer needs.

Responsibilities:

• Deliver high-quality customer support to Dutch-speaking clients regarding transportation services.
• Address inquiries related to bookings, schedules, and service policies, providing accurate information.
• Effectively manage and resolve customer complaints, ensuring a positive service experience.
• Maintain accurate records of customer interactions and service requests in the company database.
• Collaborate with regional teams to ensure seamless service delivery and efficient problem resolution.
• Stay updated on transportation service offerings and related changes to assist customers accurately.
• Collect customer feedback and provide recommendations for service improvements.