Dutch Speaking Customer Support for Transportation Services - Remote in Greece

View full description

Requirements:

• Fluency in Dutch (both spoken and written) is required.
• Strong communication and interpersonal skills.
• Previous experience in customer service or support roles is preferred.
• Excellent problem-solving abilities with a commitment to customer satisfaction.
• Ability to work independently and manage time effectively in a remote setting.
• Interest in the transportation industry is advantageous.
• Familiarity with customer service software is a plus.

Responsibilities:

• Deliver high-quality customer support via phone, email, and chat.
• Assist customers with inquiries regarding transportation services, including bookings, schedules, and cancellations.
• Efficiently resolve customer complaints and provide effective solutions.
• Educate customers on available services and guide them in making informed travel decisions.
• Maintain accurate records of customer interactions for service quality assurance.
• Collaborate with team members to continuously improve service delivery.