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Provider Experience Associate

Posted 25 days agoViewed

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💎 Seniority level: Middle, 3+ years

📍 Location: United States

🔍 Industry: Healthcare, Nutrition, Telehealth

🏢 Company: Nourish👥 251-500💰 $8,000,000 Seed about 2 years agoNutritionHealth InsuranceHealth Care

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: CollaborationCustomer serviceAttention to detailExcellent communication skillsData entryTechnical supportCRM

Requirements:
  • 3+ years of experience in a customer or internal support role, ideally in provider support, customer experience, or internal operations.
  • Experience in fast-paced industries like telehealth, healthcare, SaaS, or tech.
  • Strong verbal and written communication skills.
  • Ability to learn processes quickly and assume ownership.
  • Strong problem-solving skills.
  • Organized and able to handle multiple customer interactions.
  • Passionate about nutrition or wellness.
Responsibilities:
  • Serve as the point of contact for new providers.
  • Manage the onboarding inbox, answering questions via email, phone, and chat.
  • Track key onboarding metrics, including activation rates and satisfaction.
  • Support the development of onboarding materials.
  • Identify and troubleshoot onboarding challenges.
  • Promote the value of timely onboarding to new providers.
  • Collaborate with cross-functional teams to ensure a smooth onboarding experience.
  • Ensure providers are fully trained and prepared to treat patients.
  • Implement process improvements based on provider feedback.
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