Renewals Account Manager

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Requirements:

• 5+ years of demonstrated success in a Renewal Account Management and/or Customer Success capacity.
• Experience leading customer retention and adoption for On Prem & SaaS accounts.
• Advanced proficiency with contract renewal processes.
• Demonstrated initiative, strong attention to detail, time management, and organization.
• Ability to perform under pressure.
• Proven team player with a track record of building relationships.
• Top-notch customer management, including sales and account management skills.
• Creative problem-solving skills with personal initiative for process improvement.
• Strong work ethic and consistent achievement of quotas.
• Impressive written and verbal communication skills.
• Deep knowledge of On Prem & SaaS models for enterprise software.

Responsibilities:

• Negotiate all facets of renewal contracts and develop win/win strategies.
• Collaborate with Sales teams to maintain precise renewal forecasts and identify risks early.
• Demonstrate solid account management capabilities to drive timely renewal closures.
• Maintain understanding of licensing models for sales and customer assistance.
• Monitor customer health metrics and develop risk mitigation strategies.
• Provide updates on renewal status to management.
• Engage in conversations about renewal readiness with customers.
• Create and present renewal proposals while communicating contract expirations.
• Resolve complex issues with Legal and Sales Operations.
• Review customer value achievement with Customer Success organization.