Customer Service Rep

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Requirements:

• A high school diploma or equivalent required.
• 1+ year of experience in a high-volume customer service role.
• Ability to understand and explain technical concepts related to water filtration systems.
• Proficiency in CRM systems, Microsoft Office Suite, and relevant computer applications.
• Strong typing, grammar, and phone etiquette skills.
• Knowledge of customer service principles and practices.

Responsibilities:

• Respond to customer inquiries via calls and emails regarding water filtration products and services.
• Provide detailed information on product specifications, features, benefits, and maintenance.
• Manage orders, track shipments, and coordinate returns or exchanges.
• Educate customers on water quality and system maintenance.
• Address customer complaints and escalate complex issues when needed.
• Document customer interactions and service requests in the CRM system.
• Collaborate with sales, technical support, and operations teams.