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Customer Service Rep

Posted 27 days agoViewed

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💎 Seniority level: Entry, 1+ year

📍 Location: United States

💸 Salary: 18.0 - 22.0 USD per hour

🔍 Industry: Water filtration

🏢 Company: external

🗣️ Languages: English

⏳ Experience: 1+ year

🪄 Skills: Customer serviceTroubleshootingTechnical supportCRM

Requirements:
  • A high school diploma or equivalent required.
  • 1+ year of experience in a high-volume customer service role.
  • Ability to understand and explain technical concepts related to water filtration systems.
  • Proficiency in CRM systems, Microsoft Office Suite, and relevant computer applications.
  • Strong typing, grammar, and phone etiquette skills.
  • Knowledge of customer service principles and practices.
Responsibilities:
  • Respond to customer inquiries via calls and emails regarding water filtration products and services.
  • Provide detailed information on product specifications, features, benefits, and maintenance.
  • Manage orders, track shipments, and coordinate returns or exchanges.
  • Educate customers on water quality and system maintenance.
  • Address customer complaints and escalate complex issues when needed.
  • Document customer interactions and service requests in the CRM system.
  • Collaborate with sales, technical support, and operations teams.
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