SureCo

👥 51-100 Health Insurance InsurTech Employee Benefits Health Care FinTech💼 Private Company

SureCo revolutionizes American healthcare by simplifying access to affordable insurance through Individual Coverage Health Reimbursement Arrangements (ICHRAs). We've become a leader in the InsurTech and FinTech spaces, leveraging our advanced platform to connect employers and individuals with over 5,000 health plan options from 140+ carriers. Our success stems from a deep understanding of the healthcare market and a commitment to innovative solutions. Our tech stack includes robust technologies such as Viewport Meta, Google Tag Manager, and a comprehensive Content Delivery Network, ensuring a seamless user experience. We foster a collaborative environment built on continuous improvement and data-driven decision-making, prioritizing operational excellence and efficient workflow. Founded in 2016, SureCo has experienced rapid growth fueled by our dedication to providing quality, affordable care. We're a team of 51-100 employees passionate about disrupting the industry and making healthcare accessible to all. We value innovation, collaboration, and a commitment to excellence. We are actively seeking talented individuals to join our growing team and contribute to our continued success. Our recent acquisitions of Hixme and Tembi Health have significantly expanded our capabilities and market reach. We're proud of our achievements and the impact we are making in improving healthcare access for millions of Americans.

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Jobs at this company:

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🔥 Customer Service Rep/ Live Chat Agent/ Office Assistant- REMOTE USA BASED ONLY

Posted 4 days ago

📍 United States

🔍 Health insurance

🔧 Requirements

High school diploma or equivalent; associate's or bachelor's degree preferred.
Previous experience in customer service or a related field is highly desirable.
Exceptional communication skills, both verbal and written, with a customer-focused approach.
Proficiency in using computers and customer relation management (CRM) software.
Strong problem-solving skills with the ability to remain calm under pressure.
Ability to work both independently and as part of a team, managing time and priorities effectively.
Familiarity with the health insurance industry is a plus but not required.

💡 Responsibilities

Respond promptly and professionally to customer inquiries via phone, live chat, and in-person communication.
Assist customers with their questions regarding policies, claims, and services while resolving issues quickly and effectively.
Maintain accurate records of customer interactions and transactions in our CRM system.
Collaborate with other departments to provide accurate information and timely resolutions to customer inquiries.
Perform administrative tasks as required, including data entry, document management, and appointment scheduling.
Proactively seek opportunities to enhance the customer experience and provide feedback to improve service delivery.
Participate in training sessions to stay updated on new products, services, and policies.

Communication SkillsProblem SolvingCustomer serviceData entryCRM

Posted 4 days ago

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🔥 Customer Service Manager- Remote USA based only

Posted 4 days ago

📍 United States

🔍 Health insurance

🔧 Requirements

Bachelor's degree in Business Administration, Communications, or a related field; equivalent experience may be considered.
Minimum of 5 years of experience in customer service, with at least 2 years in a managerial role.
Strong leadership skills with the ability to inspire and develop a team.
Excellent communication and interpersonal skills to foster positive relationships with customers and team members.
Proficient in customer relationship management (CRM) systems and Microsoft Office Suite.
Exceptional problem-solving abilities with a focus on delivering results.
Experience in the health insurance industry is a plus but not required.

💡 Responsibilities

Oversee daily operations of the customer service department, ensuring timely and effective responses to customer inquiries.
Develop and implement customer service standards and policies that align with the company’s mission and objectives.
Lead, mentor, and motivate the customer service team, providing guidance and support to enhance performance and professional development.
Monitor customer interactions and feedback to identify trends, areas for improvement, and develop action plans accordingly.
Collaborate with cross-functional teams to resolve complex issues and improve processes, ensuring a seamless customer experience.
Analyze customer service metrics and prepare reports for management, identifying successes and areas needing attention.
Create and deliver training programs to ensure staff are equipped with the knowledge and skills needed to provide exceptional service.

LeadershipProblem SolvingCustomer serviceMicrosoft Office SuiteCross-functional collaborationTeam managementCRM

Posted 4 days ago

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🔥 Data Entry Clerk - Remote USA based Only

Posted 4 days ago

📍 United States

🔍 Health insurance

🔧 Requirements

High school diploma or equivalent; additional education in data management or a related field is a plus.
Proven experience as a Data Entry Clerk or in a similar role.
Excellent attention to detail and accuracy in data entry tasks.
Strong organizational skills with the ability to manage multiple projects simultaneously.
Proficiency in data entry software and Microsoft Office Suite (Word, Excel, etc.).
Ability to work independently and as part of a team in a fast-paced environment.
Strong time management skills and ability to meet deadlines effectively.

💡 Responsibilities

Input and update data into the company’s database accurately and efficiently.
Verify data integrity by reviewing and comparing source documents.
Identify and correct data discrepancies or errors as necessary.
Maintain organized and confidential files and documentation.
Assist with data management tasks and report generation as requested.
Support other administrative functions as needed within the team.
Participate in training and development activities to enhance data management skills and knowledge.

Microsoft Office SuiteData entry

Posted 4 days ago

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🔥 Copywriter

Posted 5 days ago

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🔥 Scheduling Coordinator- Remote USA jobs only

Posted 5 days ago

📍 United States

🔍 Health insurance

🔧 Requirements

High school diploma or equivalent required; a degree in business administration or a related field is a plus.
Previous experience in a scheduling or administrative role is preferred.
Strong organizational and time management skills with the ability to prioritize tasks effectively.
Excellent communication skills, both verbal and written.
Proficient in using scheduling software and Microsoft Office Suite (Excel, Word, etc.).
Ability to work independently and collaboratively in a fast-paced environment.
Attention to detail and a strong commitment to accuracy.

💡 Responsibilities

Coordinate and manage schedules for team members, ensuring optimal use of time and resources.
Set appointments, meetings, and consultations, communicating changes and reminders to all parties involved.
Maintain an organized calendar system, ensuring availability and utilization of facilities.
Communicate effectively with clients and internal teams to facilitate scheduling needs and preferences.
Assist in gathering information for meetings and prepare necessary materials in advance.
Monitor team schedules to prevent conflicts and identify potential issues with availability.
Provide administrative support, including data entry and documentation management as needed.

Communication SkillsOrganizational skillsMicrosoft Office SuiteData entry

Posted 5 days ago

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