Technical Support Engineer

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Requirements:

• Demonstrate experience troubleshooting - DNS, IP Networking, Firewall, SMTP, HTTPS, Load Balancers, ActiveSync, Email Microsoft Server Technologies.
• Experience in Mobile Device Management (MDM) - Apple iOS & Android.
• Cisco Certified Network Associate or Equivalent.
• Knowledge of administering LDAP servers.
• Database Experience -select & joint mySQL Queries.
• Understanding of client-server architecture and Cloud Environments like Azure/Intune.
• Solid understanding of networking concepts including VNet, private endpoints, and firewalls.
• Experience at Core Java, JSP, Servlets and JDBC.
• In-depth knowledge of OOPS concepts, Multithreading, Exception Handling, Collections concepts, and File systems.
• Public Key Encryption Infrastructure / SCEP.

Responsibilities:

• The individual should have a strong technical background and enjoy troubleshooting issues.
• Normal operations regularly require communicating with customers, managing critical issues, and providing world-class support.
• Will receive cases electronically through the Support portal and also answer inbound calls from direct customers and partners.
• Act as customer advocate when reporting issues to engineering and closely work with cross-functional teams.