Apply📍 United States
🔍 Cyber Security
🏢 Company: Optiv_Careers
- 2-4 years experience in discipline domain (SIEM, antivirus, endpoint, etc.)
- General security knowledge (IT knowledge, Network Troubleshooting, Cloud Certification, and other IT experience)
- Experience working with Internal and client Ticketing and Knowledge Base Systems for Incident and Problem tracking as well as procedures. (i.e. Service Now, Jira, Confluence, etc.)
- Practical knowledge and sufficient experience with TCP/IP networking and network protocols (basic understanding of OSI model)
- Knowledge of MAC and Windows Operating Systems
- An understanding of a wide array of server grade applications such as: DBMS, DNS, SMTP, IIS, Apache, SharePoint, Active Directory, Identity Management, Patch Management, LDAP, SQL, AntiVirus.
- Training and experience in one or more non-SIEM network security products to include: Enterprise endpoint security products, such as SentinelOne, CrowdStrike, Carbon Black, Cortex XDR.
- Professional experience working with networks and network architecture
- Confident presentation, written and oral communication skills
- Customer Support
- Serve as a primary responder for Cyber Operations client systems, taking ownership of client configuration issues and tracking through resolution
- Act as a point of escalation for other Engineers (Associate Engineer) and provide guidance and mentoring.
- Advise best practice on SIEM and Enterprise Security products to both technical and relatively non-technical personnel
- Provide remote consulting services via interactive client sessions to assist with implementation of multiple product vendors and technologies
- Implement and configure discipline software and appliance-based products in large enterprise environments
- Develop and maintain content and reporting
- Provide escalation support to Tier 1 and 2 for Authorized Support Customers, following processes and interacting appropriately with both customers and partners when required
- Perform knowledge transfers to clients regarding security and system configuration awareness
- Performs other duties as assigned
- Complies with all policies and standards
SQLCloud ComputingCybersecurityLDAPMac OS XRESTful APIsLinuxNetworkingTroubleshootingJSONScriptingCustomer support
Posted 11 days ago
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