Security Engineer | Remote, USA

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Requirements:

• 2-4 years experience in discipline domain (SIEM, antivirus, endpoint, etc.)
• General security knowledge (IT knowledge, Network Troubleshooting, Cloud Certification, and other IT experience)
• Experience working with Internal and client Ticketing and Knowledge Base Systems for Incident and Problem tracking as well as procedures. (i.e. Service Now, Jira, Confluence, etc.)
• Practical knowledge and sufficient experience with TCP/IP networking and network protocols (basic understanding of OSI model)
• Knowledge of MAC and Windows Operating Systems
• An understanding of a wide array of server grade applications such as: DBMS, DNS, SMTP, IIS, Apache, SharePoint, Active Directory, Identity Management, Patch Management, LDAP, SQL, AntiVirus.
• Training and experience in one or more non-SIEM network security products to include: Enterprise endpoint security products, such as SentinelOne, CrowdStrike, Carbon Black, Cortex XDR.
• Professional experience working with networks and network architecture
• Confident presentation, written and oral communication skills
• Customer Support

Responsibilities:

• Serve as a primary responder for Cyber Operations client systems, taking ownership of client configuration issues and tracking through resolution
• Act as a point of escalation for other Engineers (Associate Engineer) and provide guidance and mentoring.
• Advise best practice on SIEM and Enterprise Security products to both technical and relatively non-technical personnel
• Provide remote consulting services via interactive client sessions to assist with implementation of multiple product vendors and technologies
• Implement and configure discipline software and appliance-based products in large enterprise environments
• Develop and maintain content and reporting
• Provide escalation support to Tier 1 and 2 for Authorized Support Customers, following processes and interacting appropriately with both customers and partners when required
• Perform knowledge transfers to clients regarding security and system configuration awareness
• Performs other duties as assigned
• Complies with all policies and standards