Customer service specialist in the automotive industry with Slovenian

Posted 10 days agoViewed

💎 Seniority level: Entry, 1+ years

📍 Location: Poland

🔍 Industry: Automotive

🗣️ Languages: Slovenian, English

⏳ Experience: 1+ years

🪄 Skills: Customer serviceAttention to detailProblem-solving skillsFluency in EnglishTechnical supportCRM

1+ years of experience in a call center or customer service role, preferably in the automotive industry.
Strong communication skills, minimum C1 level in Slovenian; very good knowledge of English, minimum B2 level.
Ability to remain composed, tactful, and solution-focused when interacting with customers.
Strong attention to detail and organizational skills.
Excellent problem-solving skills and a creative, solution-oriented mindset.
A passion for continuous learning and adapting to new technologies.

Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.
Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
Collaborate with colleagues to enhance the overall customer experience.
Staying updated on Volkswagen Group’s latest offerings, policies, and services.
Utilize automotive and digital product knowledge to troubleshoot and resolve issues.

Posted 10 days ago

📍 Poland

🧭 Full-Time

🔍 Automotive industry

1+ years of experience in a call center or customer service role, preferably in the automotive industry.
Strong communication skills with a minimum C1 level in Slovenian.
Very good knowledge of English (minimum B2 level).
Ability to stay composed and solution-focused when interacting with customers.
Strong attention to detail and organizational skills.
Excellent problem-solving skills and a creative, solution-oriented mindset.
A passion for continuous learning and adapting to new technologies.

Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism.
Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
Collaborate with colleagues to enhance the overall customer experience.
Stay updated on Volkswagen Group’s latest offerings to provide customers with accurate information.
Exhibit warmth and enthusiasm in every customer interaction.
Utilize knowledge of automotive and digital products to troubleshoot and resolve issues effectively.

Customer serviceAttention to detailProblem-solving skillsFluency in EnglishTroubleshootingStrong communication skillsCRM

Posted 10 days ago

🔧 Requirements