Operations Supervisor

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Requirements:

• Preferred experience in a Disability Group Insurance setting.
• Background in Long Term / Short Term Disability Claims is advantageous.
• An Associate's Degree or Bachelor’s Degree is preferred.
• Business experience in a healthcare and/or insurance setting is preferred.
• Prior experience with disability claims processing is highly desirable.
• Strong leadership and communication skills are required.
• Demonstrated ability to analyze data, solve problems, and make decisions effectively.
• Proficiency in using relevant software applications and systems is essential.

Responsibilities:

• Supervise daily operations of the disability claims team to ensure efficient workflow and quality outcomes, including case assignments.
• Oversee scheduling, quality assurance, and administrative functions to ensure prompt addressing of all intakes.
• Train, mentor, and develop team members to achieve individual and team goals.
• Drive client satisfaction by ensuring timely responses to client inquiries and communications.
• Monitor and assess team performance against established KPIs and metrics.
• Identify areas for process improvement and implement action plans.
• Collaborate with other departments to enhance operational efficiencies.
• Maintain accurate records and documentation as required by company policy and regulatory standards.
• Prepare reports on team performance and present to management.