Client Success Lead - Travel & Ticket Marketplaces

Posted 9 days agoViewed

💎 Seniority level: Lead, 5-7 years

📍 Location: USA

💸 Salary: 110000.0 - 175000.0 USD per year

🔍 Industry: Travel and Ticket Marketplaces

🏢 Company: Affirm👥 1001-5000💰 Post-IPO Equity almost 4 years ago🫂 Last layoff almost 2 years agoLending Financial Services Payments FinTech

🗣️ Languages: English

⏳ Experience: 5-7 years

🪄 Skills: Project ManagementData AnalysisAnalytical SkillsPresentation skillsClient relationship managementCross-functional collaborationCustomer Success

Requirements:

Bachelor’s degree with at least 5-7 years of enterprise customer-facing experience.
Experience in online ticket marketplaces and/or online travel industry preferred.
Knowledge of e-commerce preferred.
Excellent relationship management skills, with the ability to influence outcomes.
Excellent presentation and data organization skills, with proficiency in Google Workspace.
Experience in managing cross-functional projects with high attention to detail.
Strong written and verbal communication skills.
Excellent problem-solving and analytical abilities.
Previous new business sales experience is a plus.

Responsibilities:

Lead and co-manage a portfolio of key accounts to develop long-term business relationships.
Implement a proactive client management strategy to encourage retention and growth with our merchant partners.
Analyze merchant performance and recommend programs to drive revenue growth and deliver a measurable return on investment.
Promote marketing best practices and optimization strategies with our merchant partners.
Track and proactively share insights with internal and external stakeholders to build industry expertise and drive innovative strategy.
Collaborate cross-functionally across various teams to improve the Affirm offering for our merchants.

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