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Support Engineering Intern (Summer 2025)

Posted 25 days agoViewed

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💎 Seniority level: Entry

📍 Location: Canada

💸 Salary: 5500.0 CAD per month

🔍 Industry: Technology

🏢 Company: Dropbox👥 1001-5000💰 $600,000,000 Debt Financing almost 8 years ago🫂 Last layoff over 1 year agoPrivate CloudWeb HostingFile SharingEnterprise SoftwareCollaboration

🗣️ Languages: English

🪄 Skills: PythonData AnalysisMachine LearningREST APITroubleshootingJSON

Requirements:
  • Currently pursuing an undergraduate degree in Computer Science, Information Technology, Information Systems, Systems Engineering, or a related field with an expected graduation in 2027.
  • Enthusiastic about problem-solving, process improvement, and technology enablement.
  • Comfortable working both independently and collaboratively with cross-functional teams.
  • Knowledge of APIs, system integration, and workflow automation tools.
  • Experience working in various programming languages or working knowledge of at least one.
  • Strong analytical and problem-solving skills to identify and implement AI-driven solutions.
  • Good communication and collaboration skills.
Responsibilities:
  • Perform enablement tasks to optimize CX platforms, including ticketing systems, knowledge bases, AI tools, and communication tools.
  • Troubleshoot system issues and ensure high availability and performance.
  • Develop AI-driven workflows to streamline customer interactions.
  • Create dashboards and generate reports to monitor CX performance metrics.
  • Analyze data to identify trends and opportunities for process improvement.
  • Work with cross-functional teams to align tools and systems with their needs.
  • Proactively suggest and implement enhancements to CX systems and processes.
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