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Vice President of Customer

Posted 25 days agoViewed

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💎 Seniority level: Vp, 10+ years

📍 Location: Canada, United States

💸 Salary: 180000.0 - 220000.0 USD per year

🔍 Industry: Fundraising and donor management

🏢 Company: Donorbox👥 51-100CrowdfundingNon ProfitSoftware

⏳ Experience: 10+ years

🪄 Skills: LeadershipData AnalysisAccount ManagementCross-functional collaborationCustomer Success

Requirements:
  • 10+ years in customer-facing roles including Customer Success, Support, and Account Management.
  • 5+ years in a senior leadership capacity.
  • Experience in a SaaS, B2B, or technology environment.
  • Proven track record of driving revenue growth.
  • Customer-first mindset with operational strategy implementation.
  • Strong technical aptitude with product and engineering.
  • Data-driven approach leveraging analytics and KPIs.
  • Exceptional team leadership and communication skills.
Responsibilities:
  • Develop and execute a holistic customer strategy.
  • Align post-sales initiatives with company objectives.
  • Define and prioritize key metrics for success.
  • Lead, mentor, and grow a multi-functional team.
  • Oversee outstanding technical and non-technical support.
  • Own the post-sale revenue lifecycle and strategies.
  • Analyze customer data to drive enhancements.
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