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(fluent English and Turkish) Customer Support Consultant, crypto (Ankara)

Posted 3 days agoViewed

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💎 Seniority level: Entry, at least 6 months

📍 Location: Turkey

🔍 Industry: Support-as-a-Service, Customer Support

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Media

🗣️ Languages: English, Turkish

⏳ Experience: At least 6 months

🪄 Skills: Analytical SkillsFluency in EnglishCustomer support

Requirements:
  • Fluent in English and Turkish.
  • At least 6 months of experience in a customer support role.
  • Experience providing support via chats and emails.
  • Interest in crypto or stock exchange.
  • Experience with Salesforce or Zendesk.
  • Analytical and research skills.
  • Positive and responsible attitude.
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
Responsibilities:
  • Provide exceptional customer support via chats and emails.
  • Build positive and long-lasting relationships with customers.
  • Meet team KPIs.
  • Stay updated with cutting-edge technology.
  • Work securely with customers' sensitive information.
  • Apply the latest customer happiness practices.
  • Maintain a working knowledge of client’s products and services.
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